Tag

customer orientation

Hello – Is Fingrid listening?

The feedback from customers is highly appreciated in Fingrid. Feedback is processed in different steering groups and it is used to develop the activities, says Jussi Jyrinsalo, Senior Vice President, Customers and Grid Planning. PUBLISHED 5.4.2018.

Putting projects into practice

In addition to long-term projects, Fingrid is promoting several practical projects that enable the connection of new production to the existing main grid or provide customers with new electronic services.

Committee work at Fingrid: Sharing information and giving customers a voice

Committees give different customer groups the opportunity to present their views on Fingrid’s activities. The committees don’t make decisions, but they discuss matters and share information. The minutes of the meetings are public.

Fingrid’s new service package

Fingrid has organised its service offering to give a clearer picture of its role.

What do customers expect from Fingrid?

“Fingrid collects customer feedback via several channels. A good meter and trend indicator is the customer feedback survey conducted every year; respondents comprise around 200 customers. Continuous feedback recorded in the customer information system is collected from routine customer encounters,” says Jussi Jyrinsalo, Fingrid’s Senior Vice President responsible for customer relationships.

Energy industry getting closer to the customer

Can electrical energy be branded, or can energy-industry companies stand out with a product that is fundamentally the same for all of them? "Yes, they can. For example, we are focusing on strong customer orientation," writes Tiina Miettinen, Fingrid's Senior Vice President, HR and communications, in her blog posting. PUBLISHED 28.9.2016