Can electrical energy be branded, or can energy-industry companies stand out with a product that is fundamentally the same for all of them? "Yes, they can. For example, we are focusing on strong customer orientation," writes Tiina Miettinen, Fingrid's Senior Vice President, HR and communications, in her blog posting. PUBLISHED 28.9.2016
Committees give different customer groups the opportunity to present their views on Fingrid’s activities. The committees don’t make decisions, but they discuss matters and share information. The minutes of the meetings are public.
“Fingrid collects customer feedback via several channels. A good meter and trend indicator is the customer feedback survey conducted every year; respondents comprise around 200 customers. Continuous feedback recorded in the customer information system is collected from routine customer encounters,” says Jussi Jyrinsalo, Fingrid’s Senior Vice President responsible for customer relationships.