Tag

network codes

What do customers expect from Fingrid?

“Fingrid collects customer feedback via several channels. A good meter and trend indicator is the customer feedback survey conducted every year; respondents comprise around 200 customers. Continuous feedback recorded in the customer information system is collected from routine customer encounters,” says Jussi Jyrinsalo, Fingrid’s Senior Vice President responsible for customer relationships.

Under the main grid

VJV2018 entering into force next year

The Specifications for the Operational Performance of Power-generating Facilities (VJV) will be updated next year. The EU’s network code for the connection of generators (NC RfG) will become part of Fingrid’s requirements.

24-hour readiness in widespread electricity outages

The Network Code for Emergency and Restoration harmonises the actions of transmission system operators during an electricity system disturbance.

Under the main grid

General connection terms renewed

Fingrid’s general connection terms will be renewed this year. There is a need to update the current connection terms to respond to today’s requirements.

Striving for good system security

The System Operation Guideline was approved by the EU member states in a vote on May 2016, and most of the joint requirements will take effect in 2017.