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The new faces of Datahub’s customer service

The centralised information exchange system for the electricity retail market, known as Datahub, will go live on 21 February 2022. On the same date, Fingrid Datahub Oy’s operational customer service team will start working.

Fingrid Datahub Oy’s Customer Service Manager Minna Arffman says Datahub’s customer service team members are looking forward to serving customers in their new roles.

Service Advisors Jenni Beckman, Jenni Mäkinen and Nelli Karjalainen and Specialist Kerttu Korpelainen are all part of the Datahub customer service team. They will provide customers with advice and information about using Datahub.

“Customer service is fundamental to the satisfaction of Fingrid’s customers. We aim to provide efficient, high-quality service to all our customers,” Arffman says.

Datahub’s Customer Service Advisors Nelli Karjalainen (left), Jenni Mäkinen and Jenni Beckman are looking foward to next year and getting to the real work.

Guidance, invoicing, and imbalance settlement under one roof

Datahub’s customer service team will provide customers with comprehensive advice and guidance on using Datahub and answer any other questions that arise.

The customer service team will also handle Datahub invoicing, guide new market parties into the market, and take care of imbalance settlement.

“Understanding our customers’ needs, listening to them, and taking a solution-oriented approach in customer interactions are important qualities that will enable us to further improve our services,” Arffman states.

Digital services under development

Datahub’s customer service team will support customers between 7 am and 7 pm on weekdays.

“We are also developing digital services so customers can find the information and support they need at any time of day,” Arffman says.


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